Politique de remboursement
Refund & Return Policy
Interstella
1) Overview
Interstella offers both handcrafted made-to-order items and selected standard products, including Jewelry Earbuds.
Due to the nature of our materials, craftsmanship, and product categories, return eligibility varies by product type.
This policy is provided in addition to your statutory consumer rights and does not exclude any rights that cannot be excluded under applicable law.
2) Order Changes & Cancellation
Please review all order details carefully before checkout.
Orders may be cancelled only before shipment by contacting info@interstellashop.com.
Once an order has been shipped, it cannot be cancelled or modified.
3) Handmade Collections
(Crystal / Gemstone / Pearl / Miyuki / Handmade Watch Bands / Handmade Bracelets / Handmade Accessories)
No Returns, No Exchanges
All items in our Handmade Collections are individually handcrafted and made with natural or artisan materials.
Because of the nature of these products, handmade items are not eligible for return, exchange, or refund once shipped, except in the case of a severe and verifiable defect or an incorrect item received.
This includes, but is not limited to:
Handmade crystal bracelets
Handmade crystal watch bands
Handmade gemstone watch bands
Handmade pearl watch bands
Handmade beaded accessories
Other handmade accessory styles
Please note that natural materials and handmade craftsmanship may result in slight differences in color, tone, texture, pattern, symmetry, dimensions, stone inclusions, bead arrangement, surface detail, and overall appearance.
Minor variations and natural handmade differences do not constitute defects and are not grounds for return, exchange, or refund.
Limited Exception — Critical Defect on Arrival
If a handmade item arrives with a severe and verifiable manufacturing defect or critical damage during transit, please contact us within 7 days of delivery with clear photo or video evidence.
After review, replacement of the same item, or the closest available alternative, may be offered at our sole discretion.
4) Eligible Returnable Products
(Jewelry Earbuds / Open-Ear Earbuds / Other products specifically marked as returnable)
We accept returns for eligible returnable products within 30 days of delivery, subject to the conditions below.
Eligibility Conditions
Returned items must:
Be unused and unworn beyond reasonable inspection
Show no signs of damage, wear, scratches, impact, residue, hygiene concerns, misuse, or improper handling
Include original packaging and all components originally supplied
Include all accessories, attachments, charging items, inserts, manuals, and gift-included parts where applicable
Be suitable for resale as new
For Jewelry Earbuds / Open-Ear Earbuds specifically:
The product must not show signs of extended use, charging-port damage, pairing abuse, drops, water damage, ear-contact residue, or missing parts
The charging case, charging cable, decorative accessories, and all originally included components must be returned together
Returns may be refused if the item is not in clean, complete, and fully resalable condition
5) Non-Returnable Cases
Handmade collections (Section 3)
Used or damaged items
Items damaged due to impact, misuse, improper charging, improper storage, water exposure beyond normal daily-use conditions, or improper handling
Returns without prior authorization
Items missing original packaging or components
Final sale, clearance, custom-made, personalized, or made-to-order items
6) Product Images, Natural Materials & Display Disclaimer
Product images, videos, lifestyle photos, and descriptive materials are provided for illustrative and reference purposes only.
We make every effort to present our products as accurately as possible. However:
Colors, shine, tone, and visual effect may vary slightly due to lighting, photography, editing, and screen display settings
Natural crystals, pearls, stones, plated parts, and handcrafted details may show natural inclusions, tonal variation, pattern differences, minor asymmetry, and slight dimensional differences
Minor differences caused by natural materials, normal craftsmanship, or display settings do not constitute defects
7) Earbuds Performance, Fit & Function Notice
Our Jewelry Earbuds and Open-Ear Earbuds are designed for everyday listening and style-focused wear.
Actual performance may vary depending on factors including but not limited to:
Ear shape
Wearing method
Usage habits
Surrounding interference
Device compatibility
Bluetooth version
Operating system
Software settings
Environment and network conditions
Please note:
Fit and comfort are subjective and may vary by individual
Sound quality perception may vary depending on listening preference, hearing sensitivity, audio source quality, and real-world usage conditions
Battery life, connection stability, latency, pairing speed, and sound performance are measured under specific test conditions and may differ in real-world use
Water and sweat resistance applies only to normal daily-use conditions and does not mean the product is waterproof
The product is not suitable for swimming, showering, soaking, or full water immersion
Unless the item is defective, differences in personal preference, listening experience, fit, comfort, or expectation do not by themselves qualify the item as defective
8) Return Process
Email info@interstellashop.com with your order number and return request.
Include the item name, reason for return, and clear photos or video if relevant.
Wait for return approval and instructions before shipping anything back.
Ship the item using a trackable shipping method.
Unauthorized returns may be refused.
9) Refunds
Refunds are issued after inspection of the returned item.
Original shipping fees are non-refundable.
If the order included free shipping, the original outbound shipping cost may be deducted from the refund where permitted by law.
Return shipping costs are the customer’s responsibility unless the item is confirmed to be severely defective, critically damaged on arrival, or incorrectly sent.
Refund timing depends on your payment provider and bank.
10) Damage & Care Disclaimer
The following are not covered:
Damage caused by impact, dropping, crushing, or accidents
Breakage of crystals, gemstones, or pearls due to force
Normal wear and tear
Damage caused by chemicals, perfume, water exposure beyond normal daily-use conditions, or improper care
Natural materials are inherently delicate and require careful handling.
11) Duties, Taxes & Import Fees
All prices and shipping fees exclude import duties, customs fees, and local taxes.
Any such charges are the customer’s responsibility and are non-refundable.
12) Contact
info@interstellashop.com