Shipping Policy
| Region | Warehouse Location | Shipping Method | Delivery Time | Shipping Fee | Free Shipping Threshold | Notes |
|---|---|---|---|---|---|---|
| United States | USA / Hong Kong |
Express: 3–5 Business Days Standard: 5–12 Business Days (excluding remote areas) |
Processing Time: +2 Business Days |
Express: $9.95 (Orders $50+) Standard: $6.95 |
Free Standard Shipping for orders $100+ | A street address is required (no PO Boxes or Parcel Lockers). Customs fees may apply starting Aug 29, 2025, non-refundable. |
| United Kingdom & Europe | Hong Kong / USA |
Express: 3–5 Business Days Standard: 5–14 Business Days (excluding remote areas) |
Processing Time: +2 Business Days |
Express: £7.95 Standard: £4.95 |
Free Standard Shipping for orders £60+ | A street address is required (no PO Boxes or Parcel Lockers). Import fees and duties not included. |
| Middle East | Hong Kong | Standard Only: 7–10 Business Days | Processing Time: +2 Business Days |
UAE: $8.99 Saudi Arabia / Qatar / Kuwait / Bahrain / Oman: $12.99 |
— | Import fees and duties not included. |
|
Asia Pacific (India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand, Vietnam, New Caledonia, Norfolk Island, Vanuatu) |
Hong Kong |
Express: 3–5 Business Days Standard: 5–14 Business Days |
Processing Time: +2 Business Days | Based on checkout rates | Based on checkout rates | Delivery times are estimates and not guaranteed. |
| Australia | Hong Kong |
Express: 3–5 Business Days Standard: 5–14 Business Days |
Processing Time: +2 Business Days | Based on checkout rates | Based on checkout rates | Delivery times are estimates and not guaranteed. |
Additional Information
- Order Processing: All orders are processed and dispatched within 1–2 business days after payment is confirmed.
- Delivery Estimates: All delivery times are estimated and not guaranteed by couriers. Delays may occur due to customs, weather, or peak seasons.
- Import Duties & Taxes: Interstella does not cover import duties or customs fees. These costs are the responsibility of the customer.
- No Returns or Refunds: Once your order has been shipped, returns or refunds are not available. Please review your order carefully before checkout.
- Contact Us: For shipping questions, please email info@interstellashop.com.